Please read this article carefully - it contains important information about the use of AI when submitting a request to Sonatype Support.
When choosing Ask Sona AI For Help on the Submit a Request web form, Sona AI will generate a suggestion typically within 20 seconds based on your Subject, Description and other required form values.
If you don't like the Sona AI answer, it doesn't solve your issue, or it takes longer than expected, you will still be able to click Create Request without leaving this form.
If Sona AI provides you an acceptable answer, simply close or navigate away from the request form.
If you still want a support person to provide help, then click Create Request when the button is enabled.
Things to know:
- This feature is in BETA.
- Sona AI has been highly optimized to answer questions about Sonatype products and solutions. If you have any concerns or questions about the answers provided by Sona AI, please let us know.
- Sona AI is constantly learning but mistakes can happen. Please test any suggestion before you deploy.
- If Sona AI takes longer to answer than expected you will have an option to cancel the suggestion process and immediately create a request.
- If you create a request after viewing a Sona AI answer, the responding support person will not know what Sona AI already suggested to you and may offer a similar solution. Thank you for your patience as we work to address this.
- Request attachments are NOT analyzed by Sona AI.
- Production outage and extended support priority issues can skip asking Sona AI and immediately click "Create Request".