Problem
You have configured the Sonatype Jira Cloud integration as described in the documentation. The events are successfully delivered and received by the Sonatype Jira plugin. For example:
We have double-checked that the correct organization and application ID are set in the Jira project settings. However, no JIRA issue is created for new policy violations.
Possible causes and Solution
Review the items listed in the documentation for Jira Integration Troubleshooting tips.
Also ensure the 'Reporter' field on the Issue Mapping configuration is set to the user who has permission to create JIRA issue. See step 8 in the Assign Sonatype Lifecycle Applications to Jira Projects documentation.