Extended Support Policy

Sonatype Support's hours of operation are from 8a.m. to 8.p.m Eastern time.  Support outside of those hours is done on a best effort basis.

However, if you have purchased 24x7 support you can obtain round the clock support for critical system failures.  To obtain out of hours support you must file a support ticket at https://support.sonatype.com using one of your designated support accounts, and select "critical production system outage" as the issue type.  The ticket must be filed by a registered support contact in order for the pager alert to be raised.

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  • 0
    BALAKRISHNA (suspended)

    Hi Rich,

    How do I know that  have a 24x7 support policy?Can I get that info by providing information of my Nexus Sonatype installation?



  • 0
    Rich Seddon

    If you're not sure please raise a support ticket with us and let us know which company you work for.

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