The forms used to submit a support ticket have fields that you might find yourself filling out with the same values over and over again.
To help save you time submitting your ticket, you can bookmark a link that pre-fills the form fields with values.
Sonatype uses Zendesk as our support platform. That platform has documented a method that can help you.
Below we summarize an example on how to make this work for you.
Creating a Bookmark to Pre-filled Sonatype Support Ticket Form
To create a link that pre-fills form fields on the support ticket form:
- Navigate to the support ticket form: https://support.sonatype.com/hc/en-us/requests/new
- Identify the form field you want to pre-fill and use the browser Inspection feature to view it that field. In this example we will inspect Deployment Platform:
- Find the form field id and label value you want to pre-fill. In this case we would like to pre-select Amazon AWS, so the matching tag value is where_amazon_aws. The field id for Deployment Platform is 24912668576147.
- Construct the final URL which you can bookmark to open the support form with pre-filled values:
base url + "?" + query parameters
Base Support Ticket form URL: https://support.sonatype.com/hc/en-us/requests/new
The query parameter format is tf_(field_id)=(tag value)
Multiple parameters can be separated with ampersand &
Contruct the final URL to bookmark. For this example:
https://support.sonatype.com/hc/en-us/requests/new?tf_24912668576147=where_customer_aws